Cancellation and Refund Policy

Cancellation

If you cancel your appointment 24 hours prior to your consultation, you will receive a full refund minus 15% of the payment amount for administrative fees. In addition, if you cancel your appointment 24 hours prior to your consultation and rather sign a retainer agreement with us, the consultation fees will be applied as a credit towards our services. If you cancel your appointment less than 24 hours prior to your consultation, you will lose the payment for the consultation. However, you will be able to re-book another consultation at 50% of the regular cost.

Reschedule

If you reschedule your appointment at least 24 hours prior to your consultation, you will not incur any fees. If you reschedule your appointment less than 24 hours prior to your appointment, you will lose the payment for the consultation. However, you will be able to re-book another consultation at 50% of the regular cost.

Late

If you are over 10 minutes late to your appointment, you will lose the payment for the consultation. However, you will be able to re-book another consultation at 50% of the regular cost.

Refund

Consultation fees are non-refundable.